Voice AI for local government
Every resident call answered.
Every request filed.
CityLine answers your 311 lines around the clock, hands callers to staff whenever they ask, and files requests in the systems your city already runs.
One call, start to finish
Every line answers
Residents call the number they already know. The agent takes the request, checks the address against the City's map and answers questions from City documents.
A person is one key away
Press 9 to reach staff, press 1 to start over, at any moment. The greeting always plays in full, so callers hear their options.
Confirmed by text
After the call, the resident gets a text with their request and 10 minutes to change or cancel it.
Filed in your existing system
A browser agent enters the request into the City's current portal, like a clerk would. Nothing to replace on day one.
Staff stay in control
Anything the agent can't finish goes to the city's reviewer: an email with the transcript and a draft request. A reply is enough to approve or correct it.
Better every week
Callers rate each call. Ratings and call signals are labelled by pipeline stage, so the next fix is obvious.